Effective Date: 11/03/2025
By using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Introduction
Ozaccom Pty Ltd (trading as Ozaccom+) ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal information:
- Personal Information: This may include names, contact information, billing details, and any other information you provide to us.
- Usage Data: We collect information on how you interact with our services, including log data, device information, and analytics.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience and collect data on your usage patterns.
2.1 Information We Collect from Other Sources
In addition to collecting information directly from you, we may also obtain personal information from third-party sources, including authentication services such as Google and Microsoft when you use these services to log in or authenticate with our platform. This may include your name, email address, profile picture, and any other information that you have consented to share with us via these services. We may also collect data from social media platforms, business partners, publicly available sources, and other third-party providers where legally permissible and relevant to our services.
3. How We Collect Information
We collect personal information directly from you when you book services, contact us, or register on our website. We may also receive information from third-party partners, such as event organizers, travel providers, and corporate clients. Additionally, some information is collected automatically when you visit our website through the use of cookies and analytics tools.
4. Purpose of Collecting Your Information
We collect personal information to:
- Facilitate and manage your bookings and travel arrangements.
- Communicate with you regarding your inquiries, bookings, or account.
- Process payments and issue invoices.
- Improve our services and website experience.
- Comply with legal obligations.
- Provide marketing communications, where consent is given.
5. Disclosure of Personal Information
Your personal information may be disclosed to:
- Service Providers: Hotels, airlines, and travel partners necessary to fulfill your bookings.
- Event Organizers: Where bookings are made for events we manage.
- Payment Processors: For secure transaction processing.
- Legal or Regulatory Authorities: When required by law or to protect legal rights.
- IT and Security Providers: For website maintenance, data storage, and security measures.
6. Security of Your Personal Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. Our security measures include secure databases, encryption, access controls, confidentiality agreements, and regular security assessments and compliance audits.
6.1 How We Store Your Information
We store your personal information securely using a combination of physical, electronic, and administrative safeguards. Personal information may be stored in secure databases, cloud-based platforms, or on secure servers maintained by our service providers. We take reasonable steps to ensure that these storage systems have appropriate security controls to protect against unauthorized access, misuse, or data breaches.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. When personal information is no longer required, we securely destroy or de-identify it in accordance with applicable laws and best practices.
7. International Data Transfers
If we need to transfer your personal information outside Australia, we ensure that appropriate safeguards are in place to protect your data in accordance with the APPs.
7.1 Disclosure of Your Information to Overseas
In some cases, we may disclose your personal information to recipients located outside of Australia. This may include overseas travel providers, international event organizers, and global service providers that assist in delivering our services. When disclosing personal information to overseas recipients, we take reasonable steps to ensure that these entities handle your data in a manner consistent with this Privacy Policy and the APPs. However, you acknowledge that some overseas recipients may not be subject to Australian privacy laws, and by using our services, you consent to such disclosures where necessary to facilitate your bookings and related services.
8. Access, Correction, and Deletion of Personal Information
You have the right to:
- Request access to the personal information we hold about you.
- Correct any inaccurate or outdated information.
- Request deletion of your personal information, subject to legal obligations.
To make a request, please refer to the Contact Us section of our website for the most up-to-date contact information.
9. Information We Collect Automatically
We collect certain information automatically when you use our services. This includes:
9.1 Device Information
Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. Your devices (depending on their settings) may also transmit location information to us.
9.2 Usage Information
We collect information related to how you use our services, including actions you take in your account (such as sharing, viewing, and moving files or folders). This helps us improve our services, develop new features, and enhance user experience.
9.3 Location Information
We may determine the approximate location of your device from your IP address. This information helps us analyze geographic trends and improve our services for users in different regions.
9.4 Cookies and Similar Technologies
We use technologies like cookies and pixel tags to provide, improve, protect, and promote our services. A cookie is a small text file containing a string of alphanumeric characters that may uniquely identify your browser and enhance your experience. Cookies help us analyze how users interact with our services, such as which pages they view, the links they click, and how frequently they access the platform. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our services. We may also use clear GIFs (web beacons) to track usage patterns or monitor email interactions.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Effective Date." We encourage you to review this policy periodically.